ISO 20000-1 - IT Service Management
In May 2011 Fabasoft received the ISO 20000 certificate for the IT services Folio Cloud (today: Fabasoft Cloud) and Folio SaaS for the first time. The scope was subsequently expanded to include Mindbreeze InSpire SaaS. The ISO 20000-1 standard is an internationally recognized standard for IT service management systems which documents the requirements for professional IT service management.
Implementation of International Standards
With this certification, Fabasoft underlines its strategy of implementing international standards.
ISO 20000-1 serves as a measurable quality standard for IT Service Management (ITSM). The aim of ISO 20000 is to deliver a higher quality of IT services to customers. Alignment according to the needs and requirements of customers plays a primary role.
ITIL orientation in IT Service Management
The standard also serves as an instrument to model processes in an optimized management system as they are described in the Office Government Commerce (OGC)s IT Infrastructure Library (ITIL). This encompasses such core processes as change, release, incident, problem and security management.
The certification brings with it many advantages. Alongside the targeted improvement of processes through regulated structures, service level maintenance, customer satisfaction and availability of services are more easily measurable by means of key performance indicators.
Fabasoft successfully passed the ISO 20000-1:2018 monitoring audit conducted by TÜV AUSTRIA CERT GmbH in October 2022.
Certified subsidiaries
- Fabasoft International Services GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Vienna, Laxenburger Strasse 2 - Fabasoft Austria GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Vienna, Laxenburger Strasse 2 - Fabasoft R&D GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Vienna, Laxenburger Strasse 2 - Fabasoft Deutschland GmbH
DE-60549 Frankfurt/Main, THE SQUAIRE 13, Am Flughafen
DE-10117 Berlin, Leipziger Platz 8
DE-80539 Munich, Maximilianstrasse 40
DE-99084 Erfurt, Bahnhofstraße 38 - Fabasoft Schweiz AG
CH-3011 Bern, Spitalgasse 36 - Mindbreeze GmbH
AT-4020 Linz, Honauerstrasse 2
AT-1100 Vienna, Laxenburger Strasse 2 - Mindbreeze Corporation
311 West Monroe Street, Suite 303 Chicago, Illinois, 60606 USA - Fabasoft Approve GmbH
AT-4020 Linz, Honauerstraße 4