ISO 20000-1 - IT Service Management
In May 2011 Fabasoft received the ISO 20000 certificate for the IT services Folio Cloud (today: Fabasoft Cloud) and Folio SaaS for the first time. The scope was subsequently expanded to include Mindbreeze InSpire SaaS. The ISO 20000-1 standard is an internationally recognized standard for IT service management systems which documents the requirements for professional IT service management.
Implementation of International Standards
With this certification, Fabasoft underlines its strategy of implementing international standards.
ISO 20000-1 serves as a measurable quality standard for IT Service Management (ITSM). The aim of ISO 20000 is to deliver a higher quality of IT services to customers. Alignment according to the needs and requirements of customers plays a primary role.
ITIL orientation in IT Service Management
The standard also serves as an instrument to model processes in an optimized management system as they are described in the Office Government Commerce (OGC)s IT Infrastructure Library (ITIL). This encompasses such core processes as change, release, incident, problem and security management.
The certification brings with it many advantages. Alongside the targeted improvement of processes through regulated structures, service level maintenance, customer satisfaction and availability of services are more easily measurable by means of key performance indicators.
Fabasoft successfully passed the ISO 20000-1:2018 surveillance audit conducted by CIS – Certification & Information Security Services GmbH in November 2024.
Certified subsidiaries
- Fabasoft AG
AT-4020 Linz, Honauerstrasse 4 - Fabasoft International Services GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Wien, Laxenburger Strasse 2 - Fabasoft R&D GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Wien, Laxenburger Strasse 2 - Fabasoft Austria GmbH
AT-4020 Linz, Honauerstrasse 4
AT-1100 Wien, Laxenburger Strasse 2
AT-8020 Graz, Waagner-Biro-Strasse 47 - Fabasoft Approve GmbH
AT-4020 Linz, Honauerstrasse 4 - Fabasoft Contracts GmbH
AT-4020 Linz, Honauerstrasse 4 - Fabasoft Talents GmbH
AT-4020 Linz, Honauerstrasse 4 - Fabasoft Deutschland GmbH
DE-60549 Frankfurt/Main, THE SQUAIRE 13, Am Flughafen
DE-10557 Berlin, George-Stephenson-Strasse 15
DE-80636 München, Arnulfstrasse 31
DE-99084 Erfurt, Bahnhofstrasse 38 - Fabasoft 4teamwork AG (since September 1, 2025 Fabasoft Schweiz AG)
CH-3013 Bern, Dammweg 9 - Mindbreeze GmbH
AT-4020 Linz, Honauerstrasse 2
AT-1100 Wien, Laxenburger Strasse 2 - Mindbreeze Corporation
US-Chicago, IL 60607, 433 W. Van Buren Street - Fabasoft Xpublisher GmbH
DE-80636 Munich, Arnulfstrasse 31
DE-94469 Deggendorf, Edlmairstrasse 1 - Fabasoft Xpublisher Inc.
US-Chicago, IL 60606, Convene, 3rd floor, 311 West Monroe Street - Fabasoft Oblivation GmbH
AT-4020 Linz, Honauerstrasse 4
