Support Engineer (f/m/d)

This is what your new job looks like:

• You are the central contact person for our customers when it comes to assistance or error messages regarding the entire range of our software products.
• You will receive problem reports via ticket, phone or mail, collect all important information, prioritize the reports and initiate the problem solving process.
• You are responsible for the independent error analysis and correction of complex customer inquiries.
• You document your findings in a comprehensible manner and communicate them to our software development team.
• You support the software development in the further development and improvement of the Fabasoft Cloud.

This is how we imagine you:

• You enjoy working in a team and have completed an IT education (HTL, FH or university) and have initial work experience in a similar position.
• You have knowledge of Windows clients, web applications, network technology, Microsoft Office applications and IT security.
• Good communication skills and enjoyment in dealing with customers and colleagues are important to us.
• Your flexibility, resilience and reliability make it easy for you to work independently and on your own responsibility.
• Analytical thinking, your solution- and customer-oriented way of working, your team spirit as well as your perfect knowledge of German and English distinguish you.

We really care for experts - and we show it with

• first-class refreshments (breakfast, coffee, drinks, fruit, etc.) and great social events
• an inspiring working environment with state-of-the-art office standards
• a stress-free, sustainable commute (generous support for the climate ticket and other annual network cards, free eShuttle from the train station to the HQ and back)
• a flexitime model
• an above-average salary (at least EUR 3,000 gross monthly salary based on 38.5 hours per week; depending on your experience and qualifications)
• ... to be continued