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Support Engineer (f/m/d)

Support · Vienna, Linz · Full time


Do you want to keep the processes of enthusiastic customers running all over Europe, and do you want to do it as part of a really strong team? You are missing one thing - the right living space? Then you are right with us!

We are expanding our Cloud Support Team!


This is what your new job looks like:

  • You are the central contact person for our customers when it comes to assistance or error messages regarding the entire range of our software products.
  • You will receive problem reports via ticket, phone or mail, collect all important information, prioritize the reports and initiate the problem solving process.
  • You are responsible for the independent error analysis and correction of complex customer inquiries.
  • You document your findings in a comprehensible manner and communicate them to our software development team.
  • You support the software development in the further development and improvement of the Fabasoft Cloud.

This is how we imagine you:

  • You enjoy working in a team and have completed an IT education (HTL, FH or university) and have initial work experience in a similar position.
  • You have knowledge of Windows clients, web applications, network technology, Microsoft Office applications and IT security.
  • Good communication skills and enjoyment in dealing with customers and colleagues are important to us.
  • Your flexibility, resilience and reliability make it easy for you to work independently and on your own responsibility.
  • Analytical thinking, your solution- and customer-oriented way of working, your team spirit as well as your perfect knowledge of German and English distinguish you.

We really care for experts - and we show it with

  • first-class refreshments (breakfast, coffee, drinks, fruit, etc.) and great social events
  • an inspiring working environment with state-of-the-art office standards
  • a stress-free, sustainable commute (generous support for the climate ticket and other annual network cards, free underground parking)
  • a monthly home office quota and flexitime
  • an above-average salary (at least EUR 2,800 gross monthly salary based on 38.5 hours per week; depending on your experience and qualifications)
  • ... to be continued

Contact

Flora Hackl

Recruiting

E-Mail: job@fabasoft.com
Phone: +43 732 606162-0

Take the initiative!

Do not hesitate to send us an unsolicited application! Your personality is one of the most important reasons for us to hire you - so let's talk!

Apply now initiative

Apply now

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I agree that the personal data willingly provided by me in the application form above will be transferred to Fabasoft International Services GmbH so it can be added to the talent pool, where it will be stored for three years and that it may be further transferred to other companies within the Fabasoft Group**, in the event that a relevant vacancy opens up.

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