Are you ready to be part of a strong support team whose work inspires customers all across Europe? Is there just one thing missing in order to make that happen – the right environment? Then search no more – you’ve come to the right place!
We are expanding our (3rd level) support team!
This is what your new job looks like:
- Your core task is Level 3 support for our enterprise products in the on-premises environment.
- You are the competent point of contact for our IT solution’s international customers (mainly in Germany, Austria, and Switzerland), and simultaneously the final authority for (3rd level) support requests.
- You take care of classifying and prioritizing requests as well as finding solutions and solving problems independently.
Your profile:
- You have completed your technical education and ideally already have experience in 3rd level support.
- You work with client and server operating systems (Microsoft Windows and Linux) and contribute your expertise in relational database systems and web technologies.
- You are known for your solution- and customer-oriented approach, your team spirit, and your impeccable German language skills.
- You have a high degree of initiative and precision, along with perseverance and assertiveness, as well as a very good command of German.
We really care for experts. That's why we offer:
- bright, attractive offices, free refreshments, our common breakfast, and our barbecue Thursdays
- our childcare services in “FABIs Kindernest” as well as summertime childcare at the Linz corporate headquarters
- our own Academy and team events – for further training and sometimes “just” for the fun of it ;)
- real opportunities and plenty of appreciation
- an above-average salary (gross annual salary starting at EUR 40,000, depending on your experience and qualifications)