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3rd Level Support Engineer (f/m/d)

Support · Berlin, Erfurt, Munich, Frankfurt am Main · Full time

You want to work in a strong support team that inspires customers all over Europe? You are missing one thing - the right living space? Then you are right with us!

We are expanding our Enterprise Support Team (3rd Level)!

This is what your new job looks like:

  • Your core task is the 3rd level support for our enterprise products in the on-premises environment.
  • You are the competent contact person for international customers (mainly in the DACH region) of our IT solution and at the same time the last instance for support requests (3rd level).
  • You take care of the classification and prioritization of the requests as well as the independent solution finding and problem solving.

This is how we imagine you:

  • You have completed a technical education and ideally already have experience in 3rd level support.
  • You work with client and server operating systems (Microsoft Windows and Linux) and have knowledge of relational database systems and web technologies.
  • Your solution- and customer-oriented way of working, your team spirit and perfect German language skills distinguish you.
  • You have a high degree of initiative, accuracy as well as perseverance and assertiveness.

We really care for experts - and we show it with:

  • bright and beautiful offices, free refreshments and shared breakfast
  • our own academy and team events - for further training and sometimes "just" for fun ;)
  • real opportunities and a lot of appreciation


Flora Hackl


Phone: +43 732 606162-0

Take the initiative!

Do not hesitate to send us an unsolicited application! Your personality is one of the most important reasons for us to hire you - so let's talk!

Apply now initiative

Apply now

Apply for: 3rd Level Support Engineer
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