Knowledge Base

The Knowledge Base offers access to technical information about Fabasoft software products, hints for problem analysis, best practises and results of frequently raised service requests.  To search the Knowledge Base, use the Mindbreeze search.

  • Experiences with Microsoft Office 2010 and Fabasoft eGov-Suite 8.0 SP1

    Experiences with Microsoft Office 2010 and Fabasoft eGov-Suite 8.0 SP1 Summary As Microsoft Office 2010 has been released at a later date than Fabasoft eGov-Suite/eCRM-Suite 8.0 SP1, Microsoft Office 2010 could not been tested in conjunction with Fabasoft Folio 2009 Fall Release or the... read more
  • How to enable SQL trace

    How to enable SQL trace The SQL Trace is a logging possibility that shows all SQL Statements sent from Fabasoft backend services to the database instance. Note: After you finished the trace set the Key Value form YES to NO. Please note that enabling SQL trace might have an impact on overall... read more
  • Security Alert Liferay Portlet - Possibility for Cross-Site Scripting

    Security Alert Liferay Portlet - Possibility for Cross-Site Scripting Summary A security vulnerability was found in the Fabasoft Portlet for Liferay that can allow Cross Site Scripting, if an attacker modifies the URL in a special way. Information An attacker can exploit this vulnerability to... read more
  • Cross-Site Scripting warning with Internet Explorer 8 and Fabasoft eGov-Suite 8.0 SP1

    Cross-Site Scripting warning with Internet Explorer 8 and Fabasoft eGov-Suite 8.0 SP1 Summary With an Internet Explorer update deployed by Windows Update, the Cross-Site Scripting Filter (XSS-Filter) of Internet Explorer was updated. With this update installed at the client, the Fabasoft eGov-... read more
  • How to use fscadmin

    How to use fscadmin Summary fscadmin is a supporting tool which is used to manage Fabasoft Components services. Information The tool fscadmin is installed with the Fabasoft Server Management and located in the following directory: Microsoft Windows %ProgramFiles%\Fabasoft\Components\... read more
  • Keyboard Operation, Keyboard shortcuts

    Keyboard Operation, Keyboard shortcuts Summary This article describes the context-sensitive shortcut help and the location of the Fabasoft Folio User Help documentation on the Fabasoft Folio or Fabasoft eGov-Suite Setup Kit. Information Please be aware of changes that may have been made during... read more
  • Optimize MMC cleanup performance

    Optimize MMC cleanup performance Summary In large environments, the process of cleaning up MMC-Service areas may take very long. This article explains the creation of additional database indices to reduce the cycle time of the cleanup process. Note: (Because of the different database model... read more
  • Known Issues with Postscript Printer Drivers for FSC Printer Ports

    Known Issues with Postscript Printer Drivers for FSC Printer Ports Drivers with known issues Windows 7 HP LaserJet 2300 Series PS The driver generates an invalid Postscript file if the printer job name exceeds 160 characters in length HP LaserJet 2300L Series PS The driver generates an... read more
  • Performance optimizations for Microsoft SQL Server 2008 R2 / SQL Server 2012

    Performance optimizations for Microsoft SQL Server 2008 R2 / SQL Server 2012 Summary This article describes the optimization settings for Microsoft SQL Server 2008 R2 and Microsoft SQL Server 2012 when used in conjunction with Fabasoft Folio/Fabasoft eGov-Suite installations. The settings... read more
  • COO Service performance with user objects and app.telemetry

    COO Service performance with user objects and app.telemetry Summary In environments with a high number of user objects (or a high number of deactivated users) Fabasoft app.telemetry could cause short but recurring COO-Service thread load. To keep the list of users up-to-date the refresh is... read more
  • Used ports in a Fabasoft environment

    Summary This article describes TCP/IP ports used in Fabasoft Folio installations. The article also touches ports used by network infrastructure and operating systems but makes no claims of being complete. Information Communication inside and outside the backend LAN Ports used inside the... read more
  • Logging possibilities

    Information In this section the logging possibilities and the way to activate them are listed. Conversion Logging If you encounter problems while converting documents then you can enable the conversion logging mode to log the SOAP-requests of the conversion to the file system. Conversion Logging... read more
  • FSC Printer Port generates PS instead of PDF

    FSC Printer Port generates PS instead of PDF Summary Eventlog shows: Object: COO.20.70.1.1044073 Action: FSCTLH@1.1001:ExecuteConversion Library: FSCTLH80 Function: FSCTLHExecuteConversion Source: Fabasoft Components FSCTLH@1.1001 User: FABABM100\Administrator Process: 3056 (0x00000BF0) [W3WP... read more
  • Creating a trace

    Client Trace For detailed information on how to create a client trace, see Creating a Client Trace. Component Trace For detailed information on how to create a component trace, see Creating a Component Trace. Kernel Trace For detailed information on how to create a kernel trace, see Creating a... read more
  • Client Information Tool

    This tool collects information about a client's installed software and user configuration. Download ClientInformationTool.zip (SHA-256: F05460043E09BC2BE624E1DD44DEEFFA33CC6743FC6468F72512556510167D3E) Current Version 1.5 Release Notes Changes 1.5 - Use current working directory for... read more
  • Conversion to PDF-A fails

    Information You may receive an error code 1 while converting a content object into a PDF/A object: The command line conversion returns with error code: 1 You're using GPL Ghostscript as conversion tool. Converting a Note object to PDF works properly. Solution The ICC profile can't be found in... read more
  • HTTP 404 is displayed on first call of Fabasoft Folio URL

    HTTP 404 is displayed on first call of Fabasoft Folio URL Summary With RealNetworks Real Player Addon installed in Microsoft Internet Explorer, it could happen to get a HTTP 404 error when you first connect to Fabasoft Folio. Information You connect to Fabasoft Folio with the URL, for example... read more
  • How to close and create a MMC service area

    How to close and create a MMC service area Summary Fabasoft MMC services uses the file system to save multimedia contents (documents). Every MMC service can manage multiple MMC service areas, whereby one MMC service area needs to be set as the active area. An MMC service area refers to an... read more
  • How to uninstall and remove Fabasoft Folio installation

    How to uninstall and remove Fabasoft Folio installation Summary Under Windows, Fabasoft Folio can be uninstalled by the "Programs and Features" (Microsoft Windows Server 2008) or "Add/Remove Programs" (Microsoft Windows Server 2003) wizards of the operating system. Under some circumstances in... read more
  • SOAP - Out of memory error because of XML text node limit

    Information A XML text node limit for SOAP requests was introduced with Fabasoft Folio 2011 Winter Release. The limit for each text node is 10 MB. Therefore if you use Fabasoft's SOAP interface to transmit data to Fabasoft Folio and your data is larger than 10 MB, you might get an error... read more
  • Save and load COO-Service caches

    Information The tool fscadmin is installed with the Fabasoft Server Management. By calling fscadmin.exe respectively fscadmin the command-line help is displayed. For further inforation see our How to use fscadmin article. List the service IDs of the COO-Services Every COO-Service and MMC-... read more
  • Set SPN to use Kerberos authentication

    Set SPN to use Kerberos authentication Summary If you connect to the URL of your Fabasoft Folio webserver from a remote client, you might get login prompts and "401.2 Access denied" messages. This is usually caused by a missing SPN for the webservice user. This article describes how to set a... read more
  • How to change the number of backend service threads

    How to change the number of backend service threads The Fabasoft Folio backend service handles incoming requests in a thread pool. This article describes how to change the number of threads in the thread pool in case of a necessity. Note: When you customize your Fabasoft Folio COO-Service... read more
  • Creating a dump in Microsoft Windows

    Information In the following section we will list multiple possibilities for creating a memory dump in Microsoft Windows Using Windows Task Manager In order to create a dump of a live process follow these steps: Start the Windows Task Manager. Switch to the processes tab or Details Tab... read more
  • Oracle 11g R2 MAX_COMMIT_PROPAGATION_DELAY

    Oracle 11g R2 MAX_COMMIT_PROPAGATION_DELAY Summary In the Fabasoft Folio White Paper "Oracle Database Preparation Guide.pdf" chapter "Installation" the Oracle Parameter MAX_COMMIT_PROPAGATION_DELAY is documented to set to 0 for Real Application Cluster (RAC) environments. This parameter was... read more
  • How to change the number of web service threads

    Information The Fabasoft Folio web service handles incoming requests in a thread pool. This article describes how to change the number of threads in the thread pool in case of a necessity. Windows Set the Registry Key “HKEY_CURRENT_USER\Software\Fabasoft\Environment\FSCVEXT_MAXTHREADS” and the... read more
  • Unknown is not a valid Win32 application

    Unknown is not a valid Win32 application Summary After double-clicking a content object you may receive this warning message in the eventviewer: Event Type: Warning Event Source: Fabasoft Tool Manager Event Category: Internal Event ID: 0 Date: Time: User... read more
  • What information to include in a Service Desk Ticket

    To spot your issue it is benefiting to include additional information to your Service Desk ticket. In this brief table we summarized facts you could add to your ticket. This will avoid round-trips of your ticket asking for additional information. The various points are "if applicable" for your... read more
  • Invalid license specified. License Version is X.Y

    Information After choosing the license file in your setup wizard a message box shows: Invalid license specified. License Version is X.Y Possible reasons: You've copied your setup kit from DVD onto network share and not all files have been copied. (e.g.: setup*.*, autorun.inf) Command dos2unix... read more
  • Blocking situations in a Microsoft SQL Server database

    Summary Based on the user behaviour and the load on a specific Fabasoft production environment it can be possible that you notice situations in your Microsoft SQL Server database where a long running query blocks other SQL statements. This can lead to blocked threads of the Fabasoft COO... read more

Available hotfixes

Available hotfixes for Fabasoft Folio and the Fabasoft eGov-Suite (PDF-Download)

Fabasoft Service Desk

The Fabasoft Support Service Desk is your personal gateway to our Fabasoft product experts and the product information you need.