Knowledge Base

The Knowledge Base offers access to technical information about Fabasoft software products, hints for problem analysis, best practises and results of frequently raised service requests.  To search the Knowledge Base, use the Mindbreeze search.

  • VMware: Possible data corruption (KB2058692)

    VMware: Possible data corruption after a Windows 2012 virtual machine network transfer Summary This is an information regarding an issue in the VMware ESXi 5.0/5.1 in conjunction with a Windows server 2012 guest OS . Information An issue has been identified in ESXi 5.0 and 5.1 where data... read more
  • Cleanup of MMC-Service areas

    Cleanup of MMC-Service areas Summary For cleaning up MMC-Service areas the tool fscadmin is used. This tool is able to delete all files in the target MMC-Service area which are not referenced in the Database. Information The tool fscadmin is installed with the Fabasoft Server Management. By... read more
  • Security leak on objects with an individual access definition

    Security leak on objects with an individual access definition Summary A security problem was found in using the Access Definition for individual access ( Zugriffsdefinition für den individuellen Zugriff ) or one of the ACLs for individual access: The property Groups Participating in Workflow... read more
  • OpenSSL Heartbleed (CVE-2014-0160)

    OpenSSL Heartbleed (CVE-2014-0160) Summary This is an information regarding a security issue in the OpenSSL library. Notice: This is an urgency released article. Further information may be added, therefore please re-check for information updates. Information A severe programming error has been... read more
  • Scripts for Indexing with Folio Mindbreeze Integration

    Scripts for Indexing with Folio Mindbreeze Integration Summary This article contains the downloadable scripts from the Fabasoft Folio White Paper "Fabasoft Integration for Fabasoft Mindbreeze Enterprise.pdf". Information Please read the quoted White Paper for further information. The download... read more
  • "Call was rejected by callee" on conversion server

    Summary The error message "Call was rejected by callee" is send to the Conversion server Event log and conversion of Microsoft Word documents stops working. This article describes a possible issue that could lead to this error message. Information The error message "Call was rejected by callee... read more
  • Creating SSL certificates for Mindbreeze Client in Windows

    Creating SSL certificates for Mindbreeze Client in Windows Summary In a default Mindbreeze installation, a self-signed SSL webserver certificate is issued for use of the Mindbreeze Client Service. On the client webbrowsers, this may bring up security warnings about the untrusted or unsecure... read more
  • Hotfix for Microsoft DTC-Usage

    Information Latest analysis have shown situations where the stability of a Two-Phase-Commit needs to be improved when using the Microsoft Distributed Transaction Coordinator (MSDTC). Please note: Without the hotfix Fabasoft Folio did a gently fallback to transactions without Microsoft DTC,... read more
  • Configuring the MS-DTC

    How to configure MS-DTC for a Fabasoft Folio environment Summary This article describes the steps to configure Microsoft Distributed Transaction Coordinator (MSDTC) in a Fabasoft Folio environment. MSDTC is used in Microsoft Windows environments with Microsoft SQL Server. Enviroments using... read more
  • Testing a distributed transaction

    How to test a distributed transaction within Fabasoft Folio Summary This article is a description how to test distributed transactions in a Fabasoft Folio environment with more than one COO-Service. Please note: A hotfix for Fabasoft Folio (and subordinated Fabasoft eGov-Suite and eCRM-... read more
  • Renew trusted peer certificates (Folio/Mindbreeze)

    Summary The search communication between Fabasoft Folio and Fabasoft Mindbreeze Enterprise is secured by a certificate. During the Setup process of the Fabasoft Folio Mindbreeze integration, a self-signed CA and a certificate pair is created automatically with a lifetime of one year. Fabasoft... read more
  • Slow response working with WebDAV resources on Windows Vista or Windows 7

    Slow response working with WebDAV resources on Windows Vista or Windows 7 Summary Slow WebDAV response may appear using Microsoft Windows Vista or Microsoft Windows 7 if "Automatically detect settings" is enabled in the Internet Exporer proxy settings. A Microsoft Knowledge Base article is... read more
  • Run "Synchronize Database Tables" after an update

    Run "Synchronize Database Tables" after an update Summary After a Fabasoft Folio / Fabasoft eGov-Suite update, the Fabasoft Server management may display a warning " Database synchronization required for COO-Service ... " during the start of a service. These warnings are also written to the... read more
  • Preparing a language string file for translation

    Preparing a language string file for translation Summary This article describes how to load language strings from a text file (exported from a Fabasoft eGov-Suite 2012 installation) into a Fabasoft eGov-Suite 2013 installation and export it again with updated references. The new file can then... read more
  • Error "INT value = 0: Incompatible type 8"

    Error "INT value = 0: Incompatible type 8" Summary In the following situations you may get an error message "INT value = 0: Incompatible type 8" (or different datatypes other than INT, or different type values other than 8): Reading an object version (of former Folio versions) Reading archived... read more
  • First connection to ssl enabled website takes 10 seconds

    First connection to ssl enabled website takes 10 seconds Summary The connection to a service that is secured secured with SSL/TLS (https://) takes up to 10 seconds. Information When establishing a connection to a site secured with SSL/TLS, some browsers verify the sites certificates for... read more
  • Users of one tenant can not log in

    Users of one tenant can not log in Summary Users of the domain/tenants are able to log in to the domain normally, while users of one tenant are not able to access the domain. Information One Licence Model for Fabasoft is a "Concurrent User Licence" allowing a set number of users to work... read more
  • Different log pools for web and conversion services

    Different log pools for web and conversion services Summary When installed on different servers the log pools for web- and conversion-server may be separated by name. Information In the app.telemetry web client requests from both the conversion service and the web server are filed as... read more
  • Touching files in Windows

    Touch files in Windows (update Timestamp) Summary Sometimes it is necessary to update a files timestamp without changing the content (e.g. replacing a .dll file). This operation is called "touching" and there is even a command called touch for use on Linux systems. There are multiple ways... read more
  • How to use the Fabasoft Support Service Desk

    How to use the Fabasoft Support Service Desk Within the Fabasoft Support Service Desk in Fabasoft Cloud you have the possibility to get technical information to your specific problem from a Fabasoft product expert. This article describes how to use the Fabasoft Support Service Desk in the... read more
  • How to create new Certificates for Liferay Portal Integration

    Summary This how-to describes what must be done to renew your Liferay Portal Certificates. Solution Prerequisites openssl keytool (Java) Preparation Open "/etc/fabasoft/web/ssl.conf" Note path of following 3 lines: SSLCertificateFile /var/opt/fabasoft/instances/WebService_103/servercert.pem... read more
  • Collect System Information

    Collect System Information Summary The integrated feature "Collect System Information" collects logs, system parameters and library information into a folder (Windows) respectively a ZIP archive (Linux) to deliver to Fabasoft Support as part of a service request. This should be done in case of... read more
  • app.telemetry - How to map Fabasoft Folio object addresses to names or references

    app.telemetry - How to map Fabasoft Folio object addresses to names or references Information Fabasoft Folio object addresses (a.k.a. COO-addresses) are exact but quite meaningless in respect to the character of the object they represent. It is mainly for the sake of optimization that the... read more
  • PDF objects remain locked after beeing closed

    PDF objects remain locked after beeing closed Summary When you open a PDF object with the Fabasoft web browser client and then close it after viewing/editing, the Fabasoft Folio Plug-in doesn't regonize the closing of the document, resulting in the object remaining locked for an unspecified... read more
  • Conversion Service FAQ

    Conversion Service FAQ The OpenOffice.org library function "OOoConverter::OOoConnect" returned an error (Conv_ESERVICEMANAGER) Error Log shows: Event Type: Error Event Source: Fabasoft Components Event Category: Application Event ID: 0 Date: 08.04.2009 Time: 10:31:35 User: N/A Computer:... read more
  • What you should know about form letters

    What you should know about form letters You have some options to configure and control the conversion server and the resulting PDF output, that may be important to you especially if you use Microsoft Word fields or form letters. UpdateFieldsAtPrint You can set UpdateFieldsAtPrint on the... read more
  • Kofax Capture A disk error occured during a read operation

    Kofax Capture A disk error occured during a read operation Summary You might have a batch in the Quality Control with this error message Script-Nr. 1 (Fabasoft Folio) [-2147827010 A disk error occured during a read operation. (8003001e/-2147287010)] Information The name of the object that... read more
  • Different page layout and number of pages after conversion to pdf

    .responsive-example-table td, .responsive-example-table th { text-align: left!important; } Different page layout and number of pages after conversion to pdf Summary You may notice that the number of pages or the layout in the Adobe PDF file you got after converting or finalizing the... read more
  • Setup - Could not obtain information about Windows NT group user

    Setup - Could not obtain information about Windows NT group user Summary Fabasoft Setup may fail at the beginning of step Installing Fabasoft Folio Backend Services with a database system error error: A database system error occured: SQLSTATE: 42000, Error: 15404, Severity: 16, State: 19... read more
  • Experiences with Microsoft Office 2010 and Fabasoft eGov-Suite 8.0 SP1

    Experiences with Microsoft Office 2010 and Fabasoft eGov-Suite 8.0 SP1 Summary As Microsoft Office 2010 has been released at a later date than Fabasoft eGov-Suite/eCRM-Suite 8.0 SP1, Microsoft Office 2010 could not been tested in conjunction with Fabasoft Folio 2009 Fall Release or the... read more

Available hotfixes

Available hotfixes for Fabasoft Folio and the Fabasoft eGov-Suite (PDF-Download)

Fabasoft Service Desk

The Fabasoft Support Service Desk is your personal gateway to our Fabasoft product experts and the product information you need.