Knowledge Base

The Knowledge Base offers access to technical information about Fabasoft software products, hints for problem analysis, best practises and results of frequently raised service requests.  To search the Knowledge Base, use the Mindbreeze search.

  • VMware: Possible data corruption after a Windows 2012 virtual machine network transfer Summary This is an information regarding an issue in the VMware ESXi 5.0/5.1 in conjunction with a Windows server 2012 guest OS . Information An issue has been identified in ESXi 5.0 and...Read more
  • Cleanup of MMC-Service areas Summary For cleaning up MMC-Service areas the tool fscadmin is used. This tool is able to delete all files in the target MMC-Service area which are not referenced in the Database. Information The tool fscadmin is installed with the Fabasoft Server...Read more
  • Security leak on objects with an individual access definition Summary A security problem was found in using the Access Definition for individual access ( Zugriffsdefinition für den individuellen Zugriff ) or one of the ACLs for individual access: The property Groups Participating in Workflow is...Read more
  • Summary This is an information regarding a security issue in the OpenSSL library. Notice: This is an urgency released article. Further information may be added, therefore please re-check for information updates. Information A severe programming error has been identified in the OpenSSL library, which affects...Read more
  • Scripts for Indexing with Folio Mindbreeze Integration Summary This article contains the downloadable scripts from the Fabasoft Folio White Paper "Fabasoft Integration for Fabasoft Mindbreeze Enterprise.pdf". Information Please read the quoted White Paper for further information. The download is a ZIP file containing all scripts...Read more
  • Summary The error message "Call was rejected by callee" is send to the Conversion server Event log and conversion of Microsoft Word documents stops working. This article describes a possible issue that could lead to this error message. Information The error message "Call was rejected...Read more
  • Creating SSL certificates for Mindbreeze Client in Windows Summary In a default Mindbreeze installation, a self-signed SSL webserver certificate is issued for use of the Mindbreeze Client Service. On the client webbrowsers, this may bring up security warnings about the untrusted or unsecure certificate. In...Read more
  • Information Latest analysis have shown situations where the stability of a Two-Phase-Commit needs to be improved when using the Microsoft Distributed Transaction Coordinator (MSDTC). Please note: Without the hotfix Fabasoft Folio did a gently fallback to transactions without Microsoft DTC, without errors and warnings. Applying...Read more
  • How to configure MS-DTC for a Fabasoft Folio environment Summary This article describes the steps to configure Microsoft Distributed Transaction Coordinator (MSDTC) in a Fabasoft Folio environment. MSDTC is used in Microsoft Windows environments with Microsoft SQL Server. Enviroments using Oracle or PostgreSQL instead use...Read more
  • How to test a distributed transaction within Fabasoft Folio Summary This article is a description how to test distributed transactions in a Fabasoft Folio environment with more than one COO-Service. Please note: A hotfix for Fabasoft Folio (and subordinated Fabasoft eGov-Suite and eCRM-Suite) is available...Read more
  • Summary The search communication between Fabasoft Folio and Fabasoft Mindbreeze Enterprise is secured by a certificate. During the Setup process of the Fabasoft Folio Mindbreeze integration, a self-signed CA and a certificate pair is created automatically with a lifetime of one year. Fabasoft recommends to...Read more
  • Slow response working with WebDAV resources on Windows Vista or Windows 7 Summary Slow WebDAV response may appear using Microsoft Windows Vista or Microsoft Windows 7 if "Automatically detect settings" is enabled in the Internet Exporer proxy settings. A Microsoft Knowledge Base article is available...Read more
  • Run "Synchronize Database Tables" after an update Summary After a Fabasoft Folio / Fabasoft eGov-Suite update, the Fabasoft Server management may display a warning " Database synchronization required for COO-Service ... " during the start of a service. These warnings are also written to the...Read more
  • Preparing a language string file for translation Summary This article describes how to load language strings from a text file (exported from a Fabasoft eGov-Suite 2012 installation) into a Fabasoft eGov-Suite 2013 installation and export it again with updated references. The new file can then...Read more
  • Error "INT value = 0: Incompatible type 8" Summary In the following situations you may get an error message "INT value = 0: Incompatible type 8" (or different datatypes other than INT, or different type values other than 8): Reading an object version (of former...Read more
  • First connection to ssl enabled website takes 10 seconds Summary The connection to a service that is secured secured with SSL/TLS (https://) takes up to 10 seconds. Information When establishing a connection to a site secured with SSL/TLS, some browsers verify the sites certificates for...Read more
  • Users of one tenant can not log in Summary Users of the domain/tenants are able to log in to the domain normally, while users of one tenant are not able to access the domain. Information One Licence Model for Fabasoft is a "Concurrent User Licence"...Read more
  • Different log pools for web and conversion services Summary When installed on different servers the log pools for web- and conversion-server may be separated by name. Information In the app.telemetry web client requests from both the conversion service and the web server are filed as...Read more
  • Touch files in Windows (update Timestamp) Summary Sometimes it is necessary to update a files timestamp without changing the content (e.g. replacing a .dll file). This operation is called "touching" and there is even a command called touch for use on Linux systems. There are...Read more
  • How to use the Fabasoft Support Service Desk Within the Fabasoft Support Service Desk in Fabasoft Cloud you have the possibility to get technical information to your specific problem from a Fabasoft product expert. This article describes how to use the Fabasoft Support Service Desk...Read more
  • Summary This how-to describes what must be done to renew your Liferay Portal Certificates. Solution Prerequisites openssl keytool (Java) Preparation Open "/etc/fabasoft/web/ssl.conf" Note path of following 3 lines: SSLCertificateFile /var/opt/fabasoft/instances/WebService_103/servercert.pem SSLCertificateKeyFile /var/opt/fabasoft/instances/WebService_103/serverkeynodes.pem SSLCACertificateFile /var/opt/fabasoft/instances/WebService_103/cacert.pem This is the path where the certificates for the eServices are...Read more
  • Collect System Information Summary The integrated feature "Collect System Information" collects logs, system parameters and library information into a folder (Windows) respectively a ZIP archive (Linux) to deliver to Fabasoft Support as part of a service request. This should be done in case of system...Read more
  • app.telemetry - How to map Fabasoft Folio object addresses to names or references Information Fabasoft Folio object addresses (a.k.a. COO-addresses) are exact but quite meaningless in respect to the character of the object they represent. It is mainly for the sake of optimization that the...Read more
  • PDF objects remain locked after beeing closed Summary When you open a PDF object with the Fabasoft web browser client and then close it after viewing/editing, the Fabasoft Folio Plug-in doesn't regonize the closing of the document, resulting in the object remaining locked for an...Read more
  • Conversion Service FAQ The library function "OOoConverter::OOoConnect" returned an error (Conv_ESERVICEMANAGER) Error Log shows: Event Type: Error Event Source: Fabasoft Components Event Category: Application Event ID: 0 Date: 08.04.2009 Time: 10:31:35 User: N/A Computer: VMFOLIO2008 Description: The library function "OOoConverter::OOoConnect" returned an error...Read more
  • What you should know about form letters You have some options to configure and control the conversion server and the resulting PDF output, that may be important to you especially if you use Microsoft Word fields or form letters. UpdateFieldsAtPrint You can set UpdateFieldsAtPrint on...Read more
  • Kofax Capture A disk error occured during a read operation Summary You might have a batch in the Quality Control with this error message Script-Nr. 1 (Fabasoft Folio) [-2147827010 A disk error occured during a read operation. (8003001e/-2147287010)] Information The name of the object that...Read more
  • .responsive-example-table td, .responsive-example-table th { text-align: left!important; } Different page layout and number of pages after conversion to pdf Summary You may notice that the number of pages or the layout in the Adobe PDF file you got after converting or finalizing the document differs...Read more
  • Setup - Could not obtain information about Windows NT group user Summary Fabasoft Setup may fail at the beginning of step Installing Fabasoft Folio Backend Services with a database system error error: A database system error occured: SQLSTATE: 42000, Error: 15404, Severity: 16, State: 19...Read more
  • Experiences with Microsoft Office 2010 and Fabasoft eGov-Suite 8.0 SP1 Summary As Microsoft Office 2010 has been released at a later date than Fabasoft eGov-Suite/eCRM-Suite 8.0 SP1, Microsoft Office 2010 could not been tested in conjunction with Fabasoft Folio 2009 Fall Release or the Fabasoft...Read more

Available hotfixes

Available hotfixes for Fabasoft Folio and the Fabasoft eGov-Suite (PDF-Download)

Fabasoft Service Desk

The Fabasoft Support Service Desk is your personal gateway to our Fabasoft product experts and the product information you need.