Knowledge Base

The Knowledge Base offers access to technical information about Fabasoft software products, hints for problem analysis, best practises and results of frequently raised service requests.  To search the Knowledge Base, use the Mindbreeze search.

  • Fabasoft Folio Plug-In / Client installation possibilities

    Fabasoft Folio Plug-In / Client installation possibilities Summary The following article describes summarized Fabasoft Folio Plug-In / Client installation possibilities for various supported client environments. Information Please refer to the SPI Whitepaper which is included inside the "... read more
  • Information on Oracle Java 8 concerning Fabaoft Folio and Fabasoft Mindbreeze.

    Information on Oracle Java 8 concerning Fabaoft Folio and Fabasoft Mindbreeze. Summary This article provides a quick information concerning Oracle Java 8 in combination with Fabasoft Folio and Fabasoft Mindbreeze. In case of updating your Fabasoft Folio 2013 or 2014 to Update Rollup 6 (13.0.13... read more
  • MS15-034: Vulnerability in HTTP.sys (CVE-2015-1635)

    MS15-034: Vulnerability in HTTP.sys (CVE-2015-1635) Summary This is an information regarding a security issue in the Windwos HTTP protocol stack (HTTP.sys) used in Windows Operating Systems. Most importantly this vulnerability affects the Internet Information System (IIS) Component of Windwos... read more
  • ADE Gui Update incomplete

    ADE Gui Update incomplete Summary When applying an update to a Fabasoft installation there may be a lock on the adegui.dll , thereby leading to a failure when applying an update to this dll. Information An not yet determined issue with file locks on the adegui.dll may lead to a failure to... read more
  • Creating and maintaining an up to date setup kit

    Creating and maintaining an up to date Setup kit Summary When receiving multiple hotfixes from the Fabasoft Support it is mandatory to apply them in the correct order. Otherwise some components may be overwritten with older versions, thereby reverting hotfixes and possibly leading to... read more
  • Internet Explorer 11: Modal Dialog not working (Fabasoft Installer)

    Internet Explorer 11: Modal Dialog not working (Fabasoft Installer) Summary Due to a issue introduced by a recent Microsoft Internet Explorer update some modal dialog elements, used during a Fabasoft Setup, may not work correctly. Information An issue was introduced with the MS14-080:... read more
  • RHEL/CentOS 6.4 and Fabasoft Folio 2013/2014 Update Rollup 3 Update Procedures

    RHEL/CentOS 6.4 and Fabasoft Folio 2013/2014 Update Rollup 3 Update Procedures Summary Due to some changes in the mod_status Apache module our Fabasoft Folio Web Service had to be modified, thus creating new dependencies that will be summarized in this article. Information On 2014-07-23 Red... read more
  • Bad Request - Size of a request header field exceeds server limit

    Bad Request - Size of a request header field exceeds server limit Information A user connects to a Fabasoft Folio Webservice running under a Linux operating system and get the following error message as response: Bad Request Your browser sent a request that this server could not understand.... read more
  • Backlinks missing from user/group/position activities

    Backlinks missing from user/group/position activities Summary In Fabasoft Folio/eGov-Suite 2012 to 2014, an issue is known with user/group/position activities, where the backlinks to assigned activities may not be correctly inserted. Due to this the affected activities might not be shown for... read more
  • GHOST vulnerability in glibc (CVE-2015-0235)

    GHOST vulnerability in glibc (CVE-2015-0235) Summary This is an advisory regarding a security issue in the glibc library also known as GHOST. Information The following information was made available by Red Hat concerning this vulnerability: A heap-based buffer overflow was found in glibc's... read more
  • Internet Information Services Authentication Configuration for Fabasoft Folio 2014 and newer

    Information Fabasoft Folio 2014 and newer use a changed Internet Information Services authentication configuration due to performance optimizations that allow some static resources, like objectclass icons, to be loaded without authentication. Because of this changes to the authentication... read more
  • Fabasoft object address reservation during COLD data imports

    Fabasoft object address reservation during COLD data imports Information Fabasoft COLD is framework to import data to a Fabasoft Folio domain from a datasource like SQL databases or CSV text files. Data from different data tables can be combined by key attributes and objects can be linked... read more
  • Recommendation for consistency checks when using Database Table Definitions for Component Types

    Recommendation for consistency checks when using Database Table Definitions for Component Types Summary We have improved our software products beginning with Fabasoft Folio 2014 Spring Release in dealing with unexpected situations when using Database Table Definitions for Component Types. We... read more
  • Bash vulnerabilities (CVE-2014-6271 and CVE-2014-7169)

    Bash vulnerabilities (CVE-2014-6271 and CVE-2014-7169) Summary This is an information regarding a security issue in the Unix Bash (Bourne Again Shell) commonly used in Linux environments as well as Mac OS. Information CVE-2014-6271 A flaw was found in the way Bash evaluated certain... read more
  • Automatic version because of a newer content on the server

    Automatic version because of a newer content on the server Summary This arcticle describes the common behaviour of different Fabasoft Folio Versions of the following usecase. Use Case User A opens a document. User A looses the connection to Fabasoft Folio. (for example, due to network issues,... read more
  • How to change the Mindbreeze service user

    How to change the Mindbreeze service user Summary This article provides an overview of the required steps for changing the Mindbreeze service user while keeping the current Mindbreeze configuration. Instructions Requirements for the new service user: User must be trusted for delegation. The... read more
  • DocProperties are truncated after 255 characters

    DocProperties are truncated after 255 characters Summary If you use Microsoft Office's DocProperty functionality with Fabasoft Folio or Fabasoft eGov-Suite, you may recognize that DocProperties with more than 255 characters get truncated to 255 characters. Information The Microsoft... read more
  • Mindbreeze logfiles

    Summary This article provides a general overview of various logfiles created by Mindbreeze and a simple guide to gather those. Additionally logfiles created in combination with Fabasoft Folio as well as the correlation of different component objects created by Mindbreeze in Fabasoft Folio are... read more
  • Java Vulnerability (CVE-2014-4244)

    Java Vulnerability (CVE-2014-4244) Summary This is an information regarding a security issue in Oracle Java SE (Standard Edition) and Oracle JRockit. Information An undisclosed vulnerability has been found in Oracle Java SE (Standard Edition) and Oracle JRockit. According to the Oracle... read more
  • Performance Counters not available

    Information The Fabasoft Folio-Counter registration is handled during the setup of the Fabasoft Folio or eGov-Suite components, in some circumstances this registration with the Windows Performance Counters may be incomplete. Solution In order to add the Fabasoft Folio-Counters to the available... read more
  • DLL Registration of Fabasoft Integration for Kofax Capture fails

    DLL Registration of Fabasoft Integration for Kofax Capture fails Summary During the installation of the Kofax Capture Export Connector an error occurs while registering a dll with the system. (regsrv32 - Error Code 3 - ERROR_PATH_NOT_FOUND) Information During the installation of the Fabasoft ... read more
  • Oracle: lock held by in-doubt distributed transaction

    Oracle: lock held by in-doubt distributed transaction Summary This article describes the error message triggered as a result of a locked resource in a pending transaction as well as the solution. Error message: "ORA-01591: lock held by in-doubt distributed transaction" Information An attempt... read more
  • First request takes longer than usual

    First request to the Fabasoft eGov-Suite or Fabasoft Folio takes longer than usual Summary This article describes possible reasons for the first request to the Fabasoft eGov-Suite or Fabasoft Folio is taking longer that usual. Information The most common reasons for the first request taking... read more
  • DTM can not establish a connection to Oracle XA-Service

    DTM can not establish a connection to Oracle XA-Service Summary The error message "XA_PREPARE failed" with errorcode xaerr= '-3' indicates that the Dirstributed Transaction manager (DTM) could not connect to the Oracle XA-Service. Whenever this happens the DTM subsequently tries to rollback... read more
  • Troubleshooting Mindbreeze: No search results from Fabasoft Components

    In the section below, a variety of error messages is listed and furthermore the cause and solution are provided. To receive a descriptive error message a "Fulltext" search must be executed in Fabasoft Folio. Case 1 Error message Your full-text query results in the following error message: "... read more
  • DNS Query - NetBios Fallback

    DNS Query - NetBios Fallback Summary On a Microsoft Windows Server 2012 with Microsoft Failover Clustering / Microsoft Cluster Services enabled, an excess number of network timeouts may be caused by an enabled NETBIOS look up on the Microsoft Failover Cluster Virtual Adapter Information On a... read more
  • Hotfix for backlink objects

    Hotfix for backlink objects Summary A hotfix is available for a possible data inconcistency of backlink objects in a special and rare situation. One known appearance that may be caused by this issue are missing activities in the worklist of users. Please read the detailed information that show... read more
  • Tool: Collect Dump Info

    Collect Dump Info Summary This tool collects the information and components from a Linux server that are necessary to analyse a core dump. Information Download CollectDumpInfo.gz (SHA-256: 0ED8AFC8BC520EBBC70F9B12058ABE7828BF88F8CCE0B946831A7AAA86A30572) Current version 1.3 Release... read more
  • Client: Changing the temporary directory

    Client: Changing the temporary directory Summary Since Fabasoft Folio Version 2013 Winter Update Rollup 1 it is possible to modify the directory of temporary files created when opening a file in Fabasoft Folio. In order to change this directory a registry key must be set. Please consider that... read more
  • Oracle: Distributed transaction timeouts

    Oracle: Distributed transaction timeouts Summary When using an Oracle database in conjunction with the Fabasoft Folio Distributed Transaction Manager (DTM), while having incorrectly configured distributed transaction timeouts, there may be database errors on commit or other actions concerning... read more

Available hotfixes

Available hotfixes for Fabasoft Folio and the Fabasoft eGov-Suite (PDF-Download)

Fabasoft Service Desk

The Fabasoft Support Service Desk is your personal gateway to our Fabasoft product experts and the product information you need.