Users of one tenant can not log in

Last update: 4 August 2017

Users of one tenant can not log in

Summary

Users of the domain/tenants are able to log in to the domain normally, while users of one tenant are not able to access the domain.

Information

One Licence Model for Fabasoft is a "Concurrent User Licence" allowing a set number of users to work concurrently on a domain/tenant.

This setting can be controlled for each domain/tenant separately.

Solution

Verify that the issued licence and the selected "Concurrent User Licence" flag in the tenant match.

  1. Open the licence pertaining to the affected tenant
  2. Check the Number of Concurrent User Licences for your Software Product Suites
    If the property is empty it means the software product suite doesn't use concurrent user licences
  3. Set the flag Concurrent User License in the tenant configuration accordingly

Applies to:

  • Fabasoft Folio
  • Fabasoft eGov-suite

when using one or multiple tenants