Setup - Could not obtain information about Windows NT group user

Last update: 4 August 2017

Setup - Could not obtain information about Windows NT group user

Summary

Fabasoft Setup may fail at the beginning of step Installing Fabasoft Folio Backend Services with a database system error

error: A database system error occured: SQLSTATE: 42000, Error: 15404, Severity: 16, State: 19
Microsoft OLE DB Provider for SQL Server: Could not obtain information about Windows NT 
group/user '\', error code 0x5.

Information

This error might occur if you have changed the hostname of your Microsoft SQL Server.

Solution

Remove and Reinstall Microsoft SQL Server.

Applies to

  • Fabasoft Folio on Windows platforms (all releases)
  • Fabasoft eGov-suite on Windows platforms (all releases)

when used with

  • Windows SQL Server 2005
  • Windows SQL Server 2008