Infrastructure Overview
The infrastructure overview should be a short description of the infrastructure that your installation of any Fabasoft product currently runs on.
Providing an infrastructure overview helps the Support when analyzing a ticket and helps in the identification of any infrastructure specific problems.
Example
This table provides an overview of the information that should be included in an infrastructure overview:
|
Web server
|
Conversion server
|
Backend server
|
Mindbreeze server
|
Database server
|
|
|---|---|---|---|---|---|
| Operating System | ✓ | ✓ | ✓ | ✓ | ✓ |
| Java Version | ✓ | ✓ | ✓ | ||
| Database Version | ✓ | ||||
| Office Version | ✓ 1 | ||||
| Authentication Method | ✓ 2 | ✓ 2 |
- Microsoft and/or Libre Office
- Basic, Kerberos, SAML, etc.