Infrastructure Overview

Last update: 8 March 2018

The infrastructure overview should be a short description of the infrastructure that your installation of any Fabasoft product currently runs on.
Providing an infrastructure overview helps the Support when analyzing a ticket and helps in the identification of any infrastructure specific problems.

Example

This table provides an overview of the information that should be included in an infrastructure overview:
 

 
Web server
Conversion server
Backend server
Mindbreeze server
Database server
Operating System
Java Version    
Database Version        
Office Version   ✓ 1      
Authentication Method ✓ 2 ✓ 2      
  1. Microsoft and/or Libre Office
  2. Basic, Kerberos, SAML, etc.