HTTP 404 is displayed on first call of Fabasoft Folio URL

Last update: 4 August 2017

HTTP 404 is displayed on first call of Fabasoft Folio URL

Summary

With RealNetworks Real Player Addon installed in Microsoft Internet Explorer, it could happen to get a HTTP 404 error when you first connect to Fabasoft Folio.

Information

  • You connect to Fabasoft Folio with the URL, for example by entering the URL in your Internet Explorer, or by clicking a link in Microsoft Outlook.
  • In Internet Explorer, the error HTTP 404 is displayed.
  • You press F5 to refresh the page. The Fabasoft Webbrowser Client now starts as expected.

Solution

A customer could find out that the RealNetworks RealPlayer Add-On for Internet Explorer can lead to this behaviour.

To prevent this behaviour, disable the RealPlayer Add-On by choosing:

  • Tools / Manage Add-Ons
  • Select the RealPlayer Add-On and click "Disable".

Applies to

  • Fabasoft Folio (all releases)
  • Microsoft Internet Explorer