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IT Support Expert (f/m/d)

Support · Vienna, Linz, Graz · Full time

We are committed to transparency and equal treatment, therefore we particularly welcome applications from all age groups, regardless of gender, disabilities, origin, social and ethnic background, religion, ideology or sexual identity.

You want to work in a strong support team that inspires customers all over Europe? You are missing one thing - the right living space? Then you are right with us!

We are looking for support in the area of 3rd level support.

This is what your new job looks like:

  • Your core task is the 3rd level support for our enterprise products in the on-premises environment.
  • You are the competent contact point for international customers (mainly in the DACH region) of our IT solution and at the same time the last instance for support requests (3rd level).
  • You take care of the classification and prioritization of the requests as well as the independent solution finding and problem solving.

This is how we imagine you:

  • You have completed a technical education and ideally already have experience in 3rd level support.
  • You work with client and server operating systems (Microsoft Windows and Linux) and have knowledge of relational database systems and web technologies.
  • Your solution- and customer-oriented way of working, your team spirit and perfect German language skills distinguish you.
  • You have a high degree of initiative, accuracy as well as perseverance and assertiveness.

We really care for experts. That's why we offer:

  • first-class refreshments (breakfast, coffee, drinks, fruit, etc.) and beastly good team events
  • an inspiring work environment with state-of-the-art office standards
  • a stress-free, sustainable commute (generous support for the climate ticket and other annual network cards, free underground parking)
  • a monthly home office quota and flexitime (possibility to work your weekly hours in four days)
  • a carefree work-family balance (high-quality child and summer care in FABI's Kinderest at the Linz headquarters)
  • an above-average salary (at least EUR 3.000 gross monthly salary based on 38.5 hours per week, depending on your experience and qualifications)
  • … to be continued


Flora Hackl

Head of Recruiting

Phone: +43 732 606162-0

Take the initiative!

Do not hesitate to send us an unsolicited application! Your personality is one of the most important reasons for us to hire you - so let's talk!

Apply now initiative

Apply now

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