Knowledge Base

The Knowledge Base offers access to technical information about Fabasoft software products, hints for problem analysis, best practises and results of frequently raised service requests.  To search the Knowledge Base, use the Mindbreeze search.

  • Internal Counter Limits

    Internal Counter Limits Summary This article describes the limitations on two internally used counters for aggregates and contents, and how to check these counters in your environment. Information Fabasoft Folio uses an integer value for numbering of aggregates and contents per COO-Service.... read more
  • Creating a debug trace

    Microsoft Windows This article describes the steps neccessary to create a debug trace of a third party applicaton, this includes the messages and activities that would normally be visible after attaching the Microsoft Windows Debugger to the application. Fabasoft Tracer In order to capture the... read more
  • Creating a client trace

    Microsoft Windows This article describes the steps neccessary to trace the client activities of Fabasoft Folio, this includes for instance tracing the opening of contents, synchonization of objects and mail merge of documents. Fabasoft Tracer In order to capture the trace messages from the... read more
  • Trace Process Info

    This script traces the values of all properties of a single process and it's activities. Download TraceProcessInfo.zip (SHA-256: 232F5DCC4DCF7D7CF38BDC4DE93736464F8B2BC7330642AFBC3684A6D953A8FE) Current Version 1.1 Release Notes Changes 1.1 - Add the option to only trace the current... read more
  • Infrastructure Overview

    The infrastructure overview should be a short description of the infrastructure that your installation of any Fabasoft product currently runs on. Providing an infrastructure overview helps the Support when analyzing a ticket and helps in the identification of any infrastructure specific... read more
  • Creating Screenshots of Security Settings

    This article describes the steps neccessary to create screenshots of an objects security settings and the related settings of the user. Security Settings of an Object To save screenshots of an objects security settings the following steps have to be performed: Open the "Snipping Tool" or any... read more
  • Saving Fabasoft app.telemetry Requests

    This article describes the steps neccessary to save Fabasoft app.telemetry requests for later analysis. Saving Requests To save Fabasoft app.telemetry requests the following steps have to be performed: Open the "Applications" view in the Fabasoft app.telemetry web client. Select the Log Pool... read more
  • Saving Windows Event Logs

    This article describes the steps neccessary to save Microsoft Windows Event Logs for later analysis. Saving an Event Log To save an Event Log the following steps have to be performed: Open the "Run" dialog by pressing Win+R. Type the command "eventvwr" into the textbox and press Return or... read more
  • Creating a kernel trace

    This article describes the steps neccessary to create a kernel trace of activities of Fabasoft Folio components. Microsoft Windows In order to be able to trace the activities of the Fabasoft Folio Kernel with the Fabasoft Tracer, the Kernel DLL coomk.dll* has to be replaced with a... read more
  • Creating a component trace

    Microsoft Windows This article describes the steps neccessary to trace activities of Fabasoft Folio components. This includes for instance tracing versions of libraries as fscvapp.dll, fscvport.dll or simply activating certain settings in a running kernel instance. Fabasoft Tracer In... read more
  • Fabasoft Tracer

    Microsoft Windows The Fabasoft Tracer "tracer.exe" is a tool for capturing trace messages from various components of a Fabasoft Folio installation, such as the Fabasoft Folio Kernel and the Fabasoft Folio Client. The file tracer.exe can be found at the following locations: In the directory "... read more
  • Trace Object Info

    This script traces the values of all properties of one or multiple objects. Download TraceObjectInfo.zip (SHA-256: 1FF0D978EAA12AABEAD4E1667C515EBBCFD6CAD57F90901BE553AC0CF0CFFDD5) Current Version 1.1 Release Notes Changes 1.1 - Add the option to only trace the current version... read more
  • Enable Conversion with Microsoft Word Fill-In Fields

    Enable Conversion with Microsoft Word Fill-In Fields Summary When converting Microsoft Word documents containing Fill-In Fields using Microsoft Word as conversion tool, the conversion does not succeed and is terminated due to a timeout. The reason for this behaviour is as in the... read more
  • ImageMagick vulnerability (CVE-2016-3714 - CVE-2016-3718)

    Information CVE-2016-3714 - CVE-2016-3718 There are multiple vulnerabilities in ImageMagick, a package commonly used by web services to process images. One of the vulnerabilities can lead to remote code execution (RCE) if you process user submitted images. The exploit for this... read more
  • Automated Tasks: Assignment from Service to Task List

    Information This article explains how to find out if Fabasoft Folio AT is installed, if it has running AT services and what List of Automated Tasks is processed. This step-by-step guide is suitable for Microsoft Windows environments. Solution Figure out if Fabasoft Folio AT and a Fabasoft... read more
  • Unexpected data exports in Relational Reporting and XML Export with multiple roles

    Summary You export data with Fabasoft Relational Reporting, XML-Export by XSLTransformObject or other methods to export data from Fabasoft Folio. Your user has more than one user role with different access rights to the export data.  In this situation it may occur that your exported data... read more
  • Fast Web View pdf-opt

    Fast Web View pdf-opt Summary When using "Fast Web View" converted PDF documents are converted a second time and implicitly restructured to enable viewing/downloading each page of the PDF singularly. User may read the first page of the PDF even though the download did not finish yet.... read more
  • How to change the location of Fabasoft Folio Kernel Caches

    Information The Fabasoft Folio Kernel (e.g. Webservices, Conversion services) persists temporary files ("Fabasoft Folio Kernel Caches") to re-use cache data also after a shutdown and restart of the Fabasoft Folio Kernel. The base location of the Fabasoft Folio Kernel Caches usually is... read more
  • Client-authentication with certificate via WebDAV

    Client-authentication with certificate via WebDAV Summary This article is about client-authentication with certificate via WebDAV for your Fabasoft installation. Information If you want to connect to your Fabasoft installation with the login-method “certificate” via WebDAV, you have to set... read more
  • Microsoft Internet Information Services Kernel Mode Authentication settings for Fabasoft Folio services

    Summary Microsoft Internet Information Services 7 and newer offer the ability to use a module in kernel mode for authenticating user requests. This setting is enabled by default and offers normal web services quicker authentication for requests and gives administrators the ability to manage... read more
  • How to remove a Fabasoft Client / Plugin installation on Windows

    Summary Usually you can simply remove your Fabasoft Folio Client / plugin installation by un-installing it from the control panel. If it is necessary to completely remove a Fabasoft Folio Client / plugin and all its configuration, please follow our guide provided below. Solution Please... read more
  • Vulnerability in glibc (CVE-2015-7547)

    Information The following information was made available by Red Hat concerning this vulnerability: A stack-based buffer overflow was found in the way the libresolv library performed dual A/AAAA DNS queries. A remote attacker could create a specially crafted DNS response which could cause... read more
  • Mindbreeze Integration Certificate errors by Microsoft KB-Update 2016

    Mindbreeze Integration Certificate errors by Microsoft KB-Update 2016 Information Fabasoft Support figured out that a Microsoft Update from January or February 2016 causes Mindbreeze Integration stop to work with the following certificate error: A problem occured somewhere in the SSL/TLS... read more
  • Certificate Error Using Fulltext Search in Fabasoft Folio with Mindbreeze Enterprise Search

    Certificate Error Using Fulltext Search in Fabasoft Folio with Mindbreeze Enterprise Search Summary This is an urgent information for the error "Could not execute query (Problem with the CA cert (path? access rights?). CURLcode: CURLE_SSL_CACERT" appearing when using a fulltext search within... read more
  • Fabasoft Lizenz-IDs und Lizenz-Sets

    Fabasoft Lizenz-IDs und Lizenz-Sets Fabasoft Lizenz-ID Neue Lizenzen für die Produkte von Fabasoft erhalten eine Lizenz-ID. Diese Lizenz-ID ist eindeutig für eine ausgestellte Fabasoft-Produktlizenz (z.B. Fabasoft Folio, Fabasoft eGov-Suite, Fabasoft app.telemetry, Fabasoft Mindbreeze... read more
  • Recovery Mode for a Fabasoft Domain

    Recovery Mode for a Fabasoft Domain Summary When there is a problem with the Fabasoft Folio Domain Transaction Log, it is possible to start the Fabasoft domain into Recovery Mode in order to clear this log. Information In the case of a miss-configuration between the Fabasoft Folio... read more
  • Trusted for delegation and Service Principal Names

    Trusted for delegation and Service Principal Names This is an overview of the Windows Active Directory features Service Principal Name and Trusted for Delegation to clearify the background and difference of this features, and their need in a Fabasoft Folio environment. Service Principal Name A... read more
  • Log file paths under Windows environment

    Log file paths under Windows environment Summary The following article lists Fabasoft Folio relevant log files underneath Windows environment and describes their content. Information The underneath content is structured by service or procedure in which the according log file is used. Windows... read more
  • Log file paths under RHEL and CentOS Linux

    Log file paths under RHEL and CentOS Linux Summary The following article lists Fabasoft Folio relevant log files underneath RHEL and CentOS and describes their content. Information The underneath content is structured by service or procedure in which the according log file is used. Setup Log... read more
  • FAQ related to Fabasoft Folio Plug-In / Client usage

    FAQ related to Fabasoft Folio Plug-In / Client usage Summary The following article describes summarized solution possibilities to frequent customer questions related to Fabasoft Folio Plug-In / Client usage. Information 1) Folio Plug-In is installed but content objects won't open inside the... read more

Available hotfixes

Available hotfixes for Fabasoft Folio and the Fabasoft eGov-Suite (PDF-Download)

Fabasoft Service Desk

The Fabasoft Support Service Desk is your personal gateway to our Fabasoft product experts and the product information you need.