Support Periods
This article provides an overview of Fabasoft software product versions and support periods.
Fabasoft Folio / Fabasoft Mindbreeze Enterprise / Fabasoft app.telemetry
For the supply of support services on the basis of a Fabasoft Support Agreement there are fixed support periods for the products Fabasoft Folio, Fabasoft Mindbreeze Enterprise and Fabasoft app.telemetry beginning with 2012 Winter Release:
| Version | Support Period |
|---|---|
| Winter Release | 2 years |
| Spring Release | 1 year |
| Summer Release | 1 year |
| Fall Release | 1 year |
The support period for versions below 2012 Winter Release was 2 years for Fall Release and 1 year for Winter Release.
For the support services for ascertained Fabasoft software product versions this means:
| Version | Support Period |
|---|---|
| Version 2007 SP1 | 21.12.2007 until 31.08.2009 |
| Version 2007 SP2 | 01.08.2008 until 31.10.2009 |
| Version 2008 | 17.10.2008 until 28.02.2010 |
| Version 2008 SP1 | 24.02.2009 until 31.05.2010 |
| Version 2009 Spring Release | 13.05.2009 until 31.05.2010 |
| Version 2009 Summer Release | 20.08.2009 until 31.08.2010 |
| Version 2009 Fall Release | 11.12.2010 until 10.12.2011 |
| Version 2010 Winter Release | 17.02.2010 until 16.02.2011 |
| Version 2010 Spring Release | 27.05.2010 until 26.05.2011 |
| Version 2010 Summer Release | 17.09.2010 until 16.09.2011 |
| Version 2010 Fall Release | 17.12.2010 until 16.12.2012 |
| Version 2011 Winter Release | 07.03.2011 until 06.03.2012 |
| Version 2011 Spring Release | 06.07.2011 until 05.07.2012 |
| Version 2011 Summer Release | 14.11.2011 until 13.11.2012 |
| Version 2012 Winter Release | 30.11.2011 until 29.11.2013 |
| Version 2012 Spring Release | 28.02.2012 until 27.02.2013 |
| Version 2012 Summer Release | 29.05.2012 until 28.05.2013 |
| Version 2012 Fall Release | 12.09.2012 until 11.09.2013 |
| Version 2013 Winter Release | 26.11.2012 until 25.11.2014 |
| Version 2013 Spring Release | 05.03.2013 until 04.03.2014 |
Fabasoft eCRM-Suite / Fabasoft eGov-Suite
For Fabasoft eCRM-Suite and Fabasoft eGov-Suite the following support restriction applies:
The services owed by Fabasoft under this Agreement shall exclusively be rendered on the basis of the relating Software Product Information for the most recent version of the relevant Fabasoft Software Products and its immediate predecessor version but for the latter provision of services shall be limited to a period of 12 months from first inclusion of the relevant most recent product version in Fabasoft's official price list.
For the support services for ascertained Fabasoft eGov-Suite versions this means:
| Version | Support Period |
|---|---|
| Version 6.0 | 20.05.2005 until 28.02.2007 |
| Version 6.1 | 01.03.2006 until 31.08.2007 |
| Version 6.1 SP1 | 08.08.2006 until 31.12.2007 |
| Version 6.1 SP2 | 21.12.2006 until 30.09.2008 |
| Version 7.0 | 28.09.2007 until 31.12.2008 |
| Version 7.0 SP1 | 21.12.2007 until 31.08.2009 |
| Version 7.0 SP2 | 01.08.2008 until 31.01.2010 |
| Version 7.0 SP3 | 13.03.2009 until 31.01.2010 |
| Version 8.0 | 28.01.2009 until 18.03.2011 |
| Version 8.0 SP1 | 30.11.2009 until 11.09.2013 |
| Version 2012 | 12.09.2012 until tbd |
The italicized data are planned data, the support period for a previous version is defined by the actual inclusion in the following version in the Fabasoft price list.