References
ELAK im Bund, Austria
The "ELAK im Bund" (federal electronic file management) project is considered to be the European showcase project in the implementation of eGovernment strategies. The federal ministries in Austria have been creating, managing and editing their files fully electronically since 2004. Thanks to the introduction of ELAK the Austrian federal administration has been able to considerably improve its service performance. The inspection and exchange of correspondence between departments now takes place to a large extent electronically. This greatly reduces the time it takes to deal with administrative processes.
Lower Saxony, Germany
Mit Ende 2009 musste die EU-DLR umgesetzt sein. Sie sieht vor, Dienstleistungserbringern zur Erleichterung der Aufnahme und Ausübung ihrer Tätigkeiten eine Kontaktstelle zur Verfügung zu stellen. Gesucht wurde ein Fachverfahren, das die Mitarbeiter des Landes bei der Abwicklung der Anfragen unterstützt und optional für die Mitarbeiter der EA auf kommunaler Ebene zur Verfügung steht. Die Produktivsetzung erfolgte fristgerecht am 28. Dezember 2009. Das Portal ist unter www.dienstleisterportal.niedersachsen.de sowie auf den Webseiten der beteiligten Kommunen verfügbar.
Austrian Federal Economic Chamber, Austria
The implementation of Fabasoft software products is the state-of-the-art solution for the customer oriented service center processes of the WKOÖ. Specific applications are completely integrated into the solution - every area has a uniform view of the customer's data. This and the efficient knowledge management increased the number of responses and assured the quality of the service.
Upper Austrian Provincial Government, Austria
The Department for housing subsidies within the Office of the Upper Austrian Provincial Government processes about 50,000 applications per annum. The comprehensive and bulky files had formerly been stored in hard copy. Responding to individual, case-based information requests was often only possible by return call after retrieval of the file or an extensive waiting time. To improve the efficiency in processing the applications a specialist application was developed, based on the Fabasoft eGov-Suite.
Federal Railway Authority, Germany
After the successful implementation of the Fabasoft eGov-Suite, the Federal Railway Authority (EBA) developed a project solution to be used as a reference solution for other authorities in the Federal Ministry of Transport, Building and Urban Affairs (BMVBS).
Federal Strategy Unit for IT, Switzerland
In the Swiss Confederation, projects are carried out at the departmental or office level. They have the freedom of choice in matters of choosing project partners for implementations. Over the course of time this has resulted in a very heterogeneous software environment. The target of the Federal IT Council (FITC) was the achievement of a Federal Standard for document and administration management Solution.
Canton Thurgau, Switzerland
In Thurgau documents and dossiers were deposited by a ten year old system, which had not been updated. The target was to adopt a new system, which would administer the documents in a comprehensible process-oriented way, thereby preventing a loss of information.
Province of Lower Austria, Austria
The Province of Lower Austria considered it necessary to implement area-wide file processing without format discontinuities and with a reduced division of labor. The target was to satisfy the increasing demands of the Public Administration but with lower costs. After a public tender, the Province of Lower Austria chose the Fabasoft eGov-Suite.
ewz electric power company of the city of Zurich, Switzerland
Since 1892 ewz has supplied Zurich and parts of the canton Graubünden with energy. Altogether it serves about 221 000 customers. For increasing customer satisfaction, and the observance of legal requirements, ewz sought a software which allowed access to customer data within the legal framework.
Municipality Linz, Austria
The archival storage actually includes more than just the stock removal of data from the production system. Local areas are obligated to provide a revision-safe, long-term archival storage, and because fo this are increasingly expected to transfer their electronic documents to archive centers.
Vienna City Council
Vienna’s City Council has the standard electronic file based on the Fabasoft eGov-Suite in use. The criteria for complying with new legal requirements have to be created as part of Austria’s eGovernment strategy and the implementation of the EU Directive on Services. The intention was also to give the existing infrastructure a critical review in the course of the planned software update to Version 7.0 of the Fabasoft eGov-Suite to establish any possible potential for savings and simplification and create an appropriate basis for the implementation of the legal requirements. Thanks to the intensive preparation phase and the extensive tests it was possible to transfer the data into the PostgreSQL database and upgrade the Fabasoft eGov-Suite on a single weekend.