Fabasoft support services provide the perfect support to capitalize on your IT systems. Fast response times in case of errors, qualified information and proactive information are key factors for a successful operation of Fabasoft software products. Based on the different support packages available you can optimally adjust the scope of services to the requirements of your enterprise.
Technical Support
The Fabasoft technical support team provides 3rd level support for the Fabasoft software products. Through the Fabasoft Service Desk, support requests are solution oriented and processed quickly. Depending on the urgency of a problem different priority solutions are available, which are tied to defined service levels.
By using technical support you have a direct contact to Fabasoft product experts, who can, based on manufacturer know-how, rapidly respond to your requests.
Direct Contact Person
The Technical Account Manager (TAM) is your direct contact person within Fabasoft support, and coordinates your support services. In personal status dialogues the rendered services are reviewed, current questions and concerns are discussed, and the future support demand will be calculated. The Technical Account Manager is also available for feedback concerning support services
Individual Consulting Services
Besides the Fabasoft Service Desk, Fabasoft support services provide a number of further support services, which are adapted to your requirements in cooperation with the Technical Account Manager.
With product specific consulting services Fabasoft supports you within your projects, to guarantee the best use of your Fabasoft eGov-Suite and Fabasoft Folio 2007 installation. This also includes system monitoring. Thereby the customer situation is analysed based on key figure analysis and, if applicable, a need for action is pointed out. To test concrete operation situations and to locate any bottlenecks in running installations, Fabasoft provides the internal performance and test laboratory for its premium support customers.
Through system monitoring, the use of the Fabasoft performance lab, or individual consulting services, there is always a solution for your problem.
Fabasoft technet
Fabasoft technet provides a vast amount of information through a central access point. technet content is updated continuously. Information is available from different sources through the research system – very simple, fast, and structured. The documents are divided into categories: Fabasoft technews, Fabasoft Press, What's New, White Papers, Developer Help, Knowledge Base and SPI.
Click here to open the Fabasoft technet.
Contact
For further information about diverse support models, individual consulting and bids to services of Fabasoft Support or Fabasoft Premier Support, please contact your personal Fabasoft contact person or support@fabasoft.com.
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